No!

When you purchase a VIP membership bundle you will not be charged any additional membership fee. There are also no fees to cancel your membership.

To maintain the benefits of your membership you are only required to receive a minimum of two product bundles within a twelve month period (two product bundles a year).

If you have any further questions about your membership, please contact our customer care team at: customercare@lovesaranghae.com

Your product bundles can be scheduled to arrive as often as you like.

The default setting for all new recurring products is 45 days. However, you may choose to receive your products, every 30, 60, 90 or even 120 days if that suits your needs best.

As a VIP member, you can always change the frequency of your delivery schedule.  If you would like to adjust your order frequency:

1) log into your account on our website (top right corner of our menu)

2) click on the 'subscriptions & billing' tab

3) click on the 'subscriptions' tab on the submenu to access all of your active and inactive subscriptions

4) click on the subscription you wish to adjust

5) click on 'next order' to adjust your next order date and 'order frequency' to ajust your frequency.

Please remember that in order to maintain your VIP membership benefits, you must receive a minimum of two orders within a 12 month period.  If you need assistance making any changes to your account before your next order, please contact our customer care team: customercare@lovesaranghae.com

Unfortunately at this time, our system is not able to customize or substitute products within a specific bundle. If you find that your current bundle assortment does not suit your skincare needs, please keep in mind that there are a few different bundle assortments that you can choose from.

Also, as a member, you are able to order additional products on a recurring basis at a discounted price. This means if you would like to add an additional cleanser or serum with every bundle, we can easily arrange it for you.

Our customer care team will do their absolute best to accommodate your needs. Simply reach out to us via email and let us know which products you would like to receive on a recurring basis and we’ll work with you to find the most convenient and cost effective solution!

If you have any product related questions or for help with your routine, please contact us at:

myroutine@lovesaranghae.com

While we would hate to see you go, rest assured you may cancel your membership at any time.

To cancel your VIP membership or subscription:

1) log into your account on our website (top right corner of our menu)

2) click on the 'subscriptions & billing' tab

3) click on the 'subscriptions' tab on the submenu to access all of your active and inactive subscriptions

4) click on the subscription you wish to adjust

5) scroll to bottom of the subscription details page and click on the 'cancel subscription' button.

Once cancelled, it will appear under the "Cancelled Memberships" section. If you are looking to cancel because you have an overstock of products, please remember you can adjust the frequency of your shipments at any time. If you need a temporary pause you may also push out your next processing date up to 6 months.

**Please note that once your membership is cancelled you will not receive access to members only sales days or early access to new products.

If you would like assistance in canceling your membership please contact our customer care team:

customercare@lovesaranghae.com

Yes!

If you would like to add an additional product to your next upcoming order, you can now do so easily through your personal account. You may choose to add a product once or on a recurring basis.

If you would like to add any additional products to your existing bundle please contact our customer care team:

customercare@lovesaranghae.com

If you purchase any of the products listed on this VIP membership page on subscription, you are essentially joining our VIP membership program.

The main point of difference is that any single products purchased on subscription does not enrol you in our VIP membership program.  This means that customers with single product subscriptions do not receive monthly VIP only discounts, free shipping, early access to new products nor a welcome gift.