Refund policy

If you are not completely satisfied with a Saranghae purchase, please return it for a refund within 45 days of receiving your order.

Products must be returned in new or gently used condition. We monitor returns for abuse and reserve the right to limit returns or exchanges including those with or without proof of purchase.

If you received an incorrect, defective or damaged product from a Saranghae purchase, please email our team at customercare@lovesaranghae.com or through our Instant Messaging application with your order number and we would be happy to assist you further. Please contact us within 15 days of receiving your order.

To start the return or refund process, you'll need to contact our customer care team at customercare@lovesaranghae.com.

After you have reached out to request your refund, you will be issued an RMA number (Return Merchant Authorization) which will be sent to you via email (Print this document). When you return your products for a refund, you must include all qualifying items (including any complimentary gifts that came with your order) as well a document with your RMA number. Orders received back without an RMA will not be issued a refund.

Please send the merchandise to the following return address:

Returns Receiving Dept.
SHIPMONK / Saranghae Means I Love You
6010 N. Cajon Blvd
San Bernardino, CA 92407

We will process your refund within 7 business days of receiving your return and will follow with a confirmation email once done. After processing, the refunded amount should be available on your original method of payment within 7-10 business days depending on your bank.

Order Changes / Cancellations

Please email us at customercare@lovesaranghae.com as possible. Orders that have begun processing cannot be cancelled or edited. If you no longer wish to receive your Saranghae order, you are welcome to return your items within 45 days of your purchase date here.

 

***Lately we've found many of our customers are finding our emails in SPAM folders.

PLEASE CHECK YOUR SPAM FOLDER and mark emails as NOT SPAM to ensure good delivery***