In this episode of Love, Saranghae, Peter and Andrea take you behind the scenes to meet the heart of their customer care team, Wendy Lau. From managing daily emails and packing orders at the Toronto headquarters to helping customers navigate skincare routines, Wendy shares what it is really like to be the friendly voice behind your messages.Together, they talk about the funniest and most touching customer stories, from an 80-year-old woman who found love after starting her skincare journey, to a teenager whose acne transformation rebuilt her confidence. They also discuss the importance of ethical business practices, patience during busy seasons, and why real human connection matters in every customer experience.Whether you have ever written in with a question or just love hearing stories that remind you of the heart behind the brand, this episode is for you.

✔ What a day in the life of Saranghae’s customer care team looks like
✔ The most common skincare questions Wendy receives (and how she answers them)
✔ How real customer stories inspire product development and community connection
✔ Why consistency is the number one secret to great skin
✔ The importance of patience and communication when it comes to online orders
✔ Why Saranghae refuses to outsource customer care overseas
✔ How kindness and empathy are built into every message and every package

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